Made to order with care · Production time: 3–5 days
Privacy Policy
Last updated: October 27, 2026
T&T, operating as Cozy Embroidery (“we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit cozyembroidery.shop, place an order, create an account, or contact us.
1. Information We Collect
Depending on how you use our website, we may collect:
- Contact details: your name, email address, phone number, billing address, and shipping address.
- Order details: the products, sizes, colors, quantities, and other options you select.
- Personalization details: text, thread color requests, and notes you provide for an order.
- Account details: information you provide when you create or use an account.
- Payment and transaction details: information needed to process and confirm your payment.
- Technical information: information such as your IP address, browser type, device information, and interactions with our website, including information collected through cookies and similar technologies.
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders.
- Produce embroidered items according to your selected options and personalization details.
- Arrange shipping and communicate with you about your order.
- Respond to your questions and handle returns or exchanges.
- Create and manage customer accounts.
- Maintain and protect our website.
- Keep business records and meet applicable legal, accounting, and tax obligations.
Where applicable, we process personal information to fulfill a contract with you, comply with legal obligations, or pursue legitimate business interests such as operating and protecting our store. Where consent is required, we rely on your consent.
3. Payment Processing
When PayPal is available and you choose it at checkout, information needed to process your payment may be shared with PayPal. PayPal handles payment information according to its own privacy policy:
4. How We Share Your Information
We may share personal information with service providers when needed to operate our store and fulfill orders, including:
- Payment providers, such as PayPal.
- Shipping and delivery providers, so they can deliver your order.
- Website hosting and technical service providers, to help operate and maintain our website.
- Professional advisers or authorities, where necessary or required by law.
Our embroidered products are made in our own workshop.
5. Cookies
Our website uses or may use cookies and similar technologies to support functions such as the shopping cart, customer login, and website operation.
You can manage cookies through your browser settings. Some parts of the website may not work properly if certain cookies are disabled.
If we introduce analytics or advertising tools, we will update this policy and provide applicable cookie choices where required.
6. How Long We Keep Information
We generally plan to keep order information for three years after an order is completed. We may need to retain certain information longer where necessary to meet legal, accounting, or tax obligations, resolve disputes, or protect our legal rights.
We keep other personal information only for as long as reasonably needed for the purposes described in this policy.
7. International Processing
We operate from Vietnam and ship internationally. Your personal information may be processed in Vietnam or in other countries where our service providers operate.
Where applicable law requires safeguards for international transfers, we will use appropriate safeguards.
8. Your Privacy Rights
Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of your personal information; to object to or restrict certain processing; or to request a copy of your information.
Where processing is based on consent, you may have the right to withdraw that consent.
To make a request, email support@cozyembroidery.shop. We may need to verify your identity before responding. Some requests may be subject to legal exceptions.
Where applicable, you may also have the right to complain to a data protection authority.
9. Security
We use reasonable measures intended to protect personal information. However, no method of transmitting or storing information is completely secure.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the date at the top.
11. Contact Us
If you have questions about this Privacy Policy or your personal information, contact us at:
T&T — Cozy Embroidery
149 Truong Chinh, Xuan Hoa, Vietnam
Email: support@cozyembroidery.shop
Website: https://cozyembroidery.shop